Resume
Experience
2017 - 2023
TEAM LEAD
Bangalore
Throughout my tenure of over five years, I’ve held various positions within the organization, such as Trainee Engineer, Network Engineer, Senior Operations Engineer, and Shift Lead. Presently, as a Shift Lead, my duties encompass:-
-Led 25+ engineers in managing Network Operations at Bank of America overseeing 60,000+ network devices.
-Delegated, managed, prioritized, & expedited the timely resolution of over 100+ tasks daily across a diverse team of engineers.
-Improved Ticket Resolution Efficiency; collaborated with the Automation Team & provided them with timely feedback to receive alerts on WebEx to reduce TAT-breached tickets by 90%.
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Education
Mar 2023
MASTERS' UNION
Product Management Masterclasses
Gurugram
June 2017
SHRI YOGINDRA SAGAR INSTITUTE OF TECHNOLOGY AND SCIENCE
Bachelor of Engineering
(Electronics & Communication Engineering)
Ratlam
Leadership Experience
Jul 2022 - Jun 2023
AREA DIRECTOR
Toastmasters International
Bangalore
Manage a team of 18 from 6 clubs to coordinate all aspects of the 6 clubs, including memberships, PR activities, and skill-growth of approx 125 members.
Jul 2022 - Dec 2022
COORDINATOR, SPEECHCRAFT PROGRAM
Toastmasters International
Organized 2 meetings weekly for 36 Aspiring Managers at Cisco; Mentored 5 Aspiring Managers for their communication and leadership goals.
Bangalore
Jul 2021 - Dec 2021
CLUB PRESIDENT, CISCO ORATORS CLUB
Toastmasters International
Bangalore
Led club’s 7 members ExCom team to organize weekly meetings; Organized 3 events; Encouraged club members to achieve communication & leadership goals.
Volunteering Experience
Nov 2021 – Jan 2022
MENTOR
Freedom Employability Academy (NGO)
Mentored 20+ underprivileged school and college students regarding career planning and development through 5 sessions.
Delhi
Professional skillset
Stakeholder Management
Leading a Team
Designing Prototypes on Figma
Wireframing on Balsamiq
Product Road Mapping & user stories on Jira
Google Analytics proficiency