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Resume

Experience

2017 - 2023

TEAM LEAD

Bangalore

Throughout my tenure of over five years, I’ve held various positions within the organization, such as Trainee Engineer, Network Engineer, Senior Operations Engineer, and Shift Lead. Presently, as a Shift Lead, my duties encompass:-
-Led 25+ engineers in managing Network Operations at Bank of America overseeing 60,000+ network devices.

-Delegated, managed, prioritized, & expedited the timely resolution of over 100+ tasks daily across a diverse team of engineers.
-Improved Ticket Resolution Efficiency; collaborated with the Automation Team & provided them with timely feedback to receive alerts on WebEx to reduce TAT-breached tickets by 90%.
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Education

Mar 2023

MASTERS' UNION

Product Management Masterclasses

Gurugram

June 2017

SHRI YOGINDRA SAGAR INSTITUTE OF TECHNOLOGY AND SCIENCE

Bachelor of Engineering
(Electronics & Communication Engineering)

Ratlam

Leadership Experience

Jul 2022 - Jun 2023

AREA DIRECTOR

Toastmasters International

Bangalore

Manage a team of 18 from 6 clubs to coordinate all aspects of the 6 clubs, including memberships, PR activities, and skill-growth of approx 125 members.

Jul 2022 - Dec 2022

COORDINATOR, SPEECHCRAFT PROGRAM

Toastmasters International

Organized 2 meetings weekly for 36 Aspiring Managers at Cisco; Mentored 5 Aspiring Managers for their communication and leadership goals.

Bangalore

Jul 2021 - Dec 2021

CLUB PRESIDENT, CISCO ORATORS CLUB

Toastmasters International

Bangalore

Led club’s 7 members ExCom team to organize weekly meetings; Organized 3 events; Encouraged club members to achieve communication & leadership goals.

Volunteering Experience

Nov 2021 – Jan 2022

MENTOR

Freedom Employability Academy (NGO)

Mentored 20+ underprivileged school and college students regarding career planning and development through 5 sessions.

Delhi

Professional skillset

Stakeholder Management

Leading a Team

Designing Prototypes on Figma

Wireframing on Balsamiq

Product Road Mapping & user stories on Jira

Google Analytics proficiency

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